Privacy Policy

Effective date: 1 October 2025

This Privacy Policy explains how WhoseApps ("we", "us", or "our") collects, uses, discloses, and protects personal information when you use apps and services powered by WhoseApps, including Property App. By using our apps or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

• Account information: name, email address, phone number, profile photo, company/agency name.
• Listings and content: property details, photos, videos, descriptions, prices and documents you upload.
• Usage data: app usage, pages viewed, features used, search queries, and preferences.
• Technical data: device model, operating system, unique device identifiers, IP address, and crash logs.
• Location data: approximate location if you permit it (for example to show nearby listings).
• Communications: messages, inquiries, or support requests you send to other users or to our support team.
• Payment data: payment method info only when you use paid features — we rely on third-party payment processors to handle card details securely.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our apps and services.
• Process account registration and authenticate users.
• Enable you to create, edit, and display property listings.
• Respond to inquiries and provide customer support.
• Improve and personalize our services and user experience.
• Send important notices and updates about the service.
• Detect, prevent and address technical or security issues.

3. Legal Basis for Processing (if applicable)

If you are in a jurisdiction that requires us to state a legal basis (e.g., GDPR), we process personal data on the following bases:

• Performance of a contract (providing the app and account features).
• Consent (where you explicitly consent to a particular processing activity).
• Legitimate interests (for analytics, fraud prevention, and service improvement).
• Compliance with legal obligations.

4. How We Share Information

We may share your information with:

• Service providers: hosting, analytics, email, SMS and push providers, payment processors, and other vendors who help us deliver the service.
• Third-party integrations: if you connect to third-party services (e.g., social shares, mapping providers), information may be shared with those providers.
• Legal requests: when required by law, regulation, or to respond to legal process.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

We do not sell personal information to third parties for marketing purposes.

5. Third-Party Services and Links

Our apps may use third-party services, libraries or SDKs (for example: analytics, crash reporting, maps, authentication and payment services). Those third parties may collect data as described in their own privacy policies. Examples may include:

• Analytics providers (e.g., Google Analytics, Firebase Analytics)
• Crash reporting (e.g., Firebase Crashlytics)
• Map and geolocation providers
• Payment processors (Stripe, PayPal, or local payment gateways)

Please review the privacy policies of those third parties; we are not responsible for their practices.

6. Data Retention

We retain personal information only as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we will delete it or anonymize it.

7. Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, loss or alteration. However, no online service can be 100% secure — please take care when sharing sensitive information.

8. Your Rights

Depending on your jurisdiction, you may have rights including:

• The right to access the personal data we hold about you.
• The right to correct inaccurate or incomplete data.
• The right to request deletion of your personal data.
• The right to object to or restrict certain processing.
• The right to data portability.

To exercise any of these rights, please contact us at whoseapps.com@gmail.com. For deletion requests you can also use our dedicated page: Account & Data Deletion Request.

9. Children

Our apps are not intended for children under 13 (or the minimum age in your country). We do not knowingly collect personal information from children under that age. If we become aware that a child has provided us with personal data, we will take steps to delete such data.

10. International Transfers

We are based in Malaysia and may transfer and store personal data on servers outside your country. Where required by law, we will implement appropriate safeguards to protect your information when transferring it internationally.

11. Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to provide and improve our services. You can manage cookie preferences via your device or browser settings. Cookies generally help with login state, preferences, analytics, and advertising features (if applicable).

12. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are material, we will provide prominent notice (for example, within the app or via email). The Effective date at the top will be updated when the policy changes.

13. Contact Us

If you have questions, complaints, or want to exercise your rights, please contact:

📧 whoseapps.com@gmail.com
Website: https://whoseapps.com